MindLab in Singapore’s webmagazine on public service

By Challenge

“Challenge” is Singapore’s monthly webmagazine on public sector innovation. They have a feature on MindLab focusing on how create better user experiences for citizens and businesses. Read more.

Challenge 13. March 2012

Article in the Guardian: Innovation, a new paradigm for public governance?

By Jesper Christiansen

Innovation can be confusing. Phd at MindLab Jesper Christiansen shares his thoughts on some of the problems and the solutions in the Guardian. > Read article

Guardian, 21 September 2011

Blog post: NESTAs, Laura Bunt: Designing beta public service.

> Read the blog post

MindLab in Monocle

By Jonathan McClory and Elna Nykänen Andersson

The respected British magazine Monocle has visited MindLab, and describes MindLab as one of three “North Stars” which use design-driven approaches to tackle societal challenges.
Read more

Monocle, June 2011

Blog post in the Guardian

What does it mean to design public services? asks Philip Colligan from NESTA. He participated in the conference “How Public Design?” at MindLab and has posted his thoughts in the Guardian.
> Read more

Co-creating Big Society

By Kate Murray

MindLab participated in a discussion of the UK Government’s Big Society vision in relation to co-creation of public services. Read The Guardian’s report and the summary from the newspaper’s own Public Services Summit. Also watch the video from a speech on public sector innovation at the Overseas Development Institute.

The Guardian, 15. February 2011

MindLab councels Canada

By Christian Bason

Christian Bason visited the Canadian Government’s collaborative organisation Policy Research Initiative. A video of the talk and the slides from the presentation are now online at the magazine Horizons.

Government of Canada, 3. February 2011

MindLab recommended to UK government

By John Bessant, Tim Hughes and Sue Richards

In a fresh report to the UK Cabinet Office, the National School of Government recommends MindLab as an effective model for professionalising innovation practices in the British government. Read more

National School of Government, 10 June 2010

US think tank calls MindLab forward-thinking

By Jitinder Kohli and Geoff Mulgan

In a new report, Washington, DC think tank Center for American Progress recommends MindLab as a particularly forward-thinking investment in joined-up government and user-focused innovation. Read more

Center for American Progress, 1 July 2010

Innovation by Design: Improving Customer Service

By John O’Leary

MindLab’s cross-departmental unit has one goal: improve the customer service experience for those touched by the public sector. Funded and staffed as a cooperative effort between Denmark’s Ministry of Employment, Ministry of Taxation and Ministry of Economic and Business Affairs, MindLab breaks down the silos within government to see things from the customer’s perspective. Read more

Better, Faster, Cheaper – Smart Ideas for Government, 6 January 2010

Denmarks sucess built on socially innovative movements

By Ida Stand

Denmark has a strong tradition for innovating itself out extensive social crises – War, the pressure of competition, and class disputes have been the driving forces behind major movements, which have helped to create shared solutions across interests and classes. Read more

Monday Morning, 5 October 2009

Building a launch pad for innovation in the public sector

By Public Sector

As Denmark’s MindLab Manager Christian Bason explains it, innovation has always been a part of the public sector, but too often it is fragmented, incremental and is dependent on a few “fire souls” to drive it. He and others suggest there is another way and that innovation across the public sector is imperative if we are to succesfully grapple with the major issues that face us today. Read more

PublicSector, 3 September 2009

Eggheads

By Chris Morrison

What’s cool – stuff that makes the job less of a chore. Read more

Business 2.0 August 2007