SKAT avoided having investing development time on a self-service solution that people were not ready for in practice.
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A better understanding of the reality experienced by people injured at work generates efficiency dividends for the casework of the National Board of Industrial Injuries.
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Improved service, increased productivity and growth were some of the outcomes that came out of MindLab’s cooperation with the Enterprise and Construction Authority on improving the services provided by the business incubator known as Væksthus Syddanmark.
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William has never been particularly concerned about the need to have a business, but when he landed a contract worth of 25.000 Danish crowns, he decided it was time to start a business. However, this brought a new worry into his life.
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The National Board of Industrial Injuries, Denmark, wants to learn where red tape inconveniences young people who have suffered industrial injuries and help initiatives that streamline individual cases. MindLab helped the National Board of Industrial Injuries to understand young people's case histories and to come up with new ideas in this area.
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When Jeanett’s industrial injury first started, she spent a long time reading all the letters she received. To day she has eventually stopped reading the letters thoroughly. Out of the total of 25 letters that she received only four required an answer.
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Over half of all Danish businesses do not employ any staff and the number of one-man businesses is growing. The Danish Commerce and Companies Agency (DCCA) in collaboration with the Danish Tax and Customs Administration (SKAT), wanted to find out how the public sector could best help this group of people.
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When it comes to using computers and online services young taxpayers are born naturals. Even so, they spend very limited time using the Danish Tax and Customs Administration (SKAT) digital solutions. The Danish Tax and Customs Administration (SKAT) had an idea that they could make young taxpayers more self-reliant.
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The Citizens Service Office lies a little way from Dennis’ apartment in Nykøbing Falster, but he still goes down there whenever he has any questions about his tax affairs. When he looks at the tax authorities’ website, he isn’t able to work out how to make his return online.
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