When the Tax Authorities (SKAT) Deferred a Mobile E-service

When the Tax Authorities (SKAT) Deferred a Mobile E-service

SKAT avoided having investing development time on a self-service solution that people were not ready for in practice.

When little things make a big difference

When little things make a big difference

A better understanding of the reality experienced by people injured at work generates efficiency dividends for the casework of the National Board of Industrial Injuries.

Improved service produces growth in southern Denmark

Improved service produces growth in southern Denmark

Improved service, increased productivity and growth were some of the outcomes that came out of MindLab’s cooperation with the Enterprise and Construction Authority on improving the services provided by the business incubator known as Væksthus Syddanmark.

Portrait of a citizen: Young Business Owner

Portrait of a citizen: Young Business Owner

William has never been particularly concerned about the need to have a business, but when he landed a contract worth of 25.000 Danish crowns, he decided it was time to start a business. However, this brought a new worry into his life.

Away with the Red Tape for Young People who have Suffered Industrial Injuries

Away with the Red Tape for Young People who have Suffered Industrial Injuries

The National Board of Industrial Injuries, Denmark, wants to learn where red tape inconveniences young people who have suffered industrial injuries and help initiatives that streamline individual cases. MindLab helped the National Board of Industrial Injuries to understand young people's case histories and to come up with new ideas in this area.

Portrait of a citizen: Young Industrial Injury Victim

Portrait of a citizen: Young Industrial Injury Victim

When Jeanett’s industrial injury first started, she spent a long time reading all the letters she received. To day she has eventually stopped reading the letters thoroughly. Out of the total of 25 letters that she received only four required an answer.

Away with the Red Tape for Young Business Owners

Away with the Red Tape for Young Business Owners

Over half of all Danish businesses do not employ any staff and the number of one-man businesses is growing. The Danish Commerce and Companies Agency (DCCA) in collaboration with the Danish Tax and Customs Administration (SKAT), wanted to find out how the public sector could best help this group of people.

Away with the Red Tape for Young Taxpayers

Away with the Red Tape for Young Taxpayers

When it comes to using computers and online services young taxpayers are born naturals. Even so, they spend very limited time using the Danish Tax and Customs Administration (SKAT) digital solutions. The Danish Tax and Customs Administration (SKAT) had an idea that they could make young taxpayers more self-reliant.

Portrait of a citizen: Young Taxpayer

Portrait of a citizen: Young Taxpayer

The Citizens Service Office lies a little way from Dennis’ apartment in Nykøbing Falster, but he still goes down there whenever he has any questions about his tax affairs. When he looks at the tax authorities’ website, he isn’t able to work out how to make his return online.

Youths’ understanding of personal finances

Youths’ understanding of personal finances

An increasing number of youths lack a basic understanding of economical concepts. MindLab drew a picture of the youths’ choices and provided ideas to strengthen youngsters’ knowledge of personal finances.

Flagging of Ships to Denmark

Flagging of Ships to Denmark

Denmark has a stated goal of attracting more ships to the Danish International Ship Register (DIS). Therefore the Danish Maritime Authority (DMA) wanted to learn more about how a Swedish shipping company felt about the transfer of its ships from the Swedish register to the Danish

Visual tools help dialogue

Visual tools help dialogue

Many small and medium-size businesses do not comply with tax regulations, but the mistakes, it is often not because of ill will. MindLab and the Danish Tax Authority have collaborated with designstudents on the development of tools to foster dialogue between businesses and the tax authorities.

Digital mentor systems help the unemployed closer to a job

Digital mentor systems help the unemployed closer to a job

It is nice to have someone to help you after a long period of unemployment and no job in sight. In a pre-study, MindLab helped The National Labour Market Authority investigate explore the potentials of using the internet as a platform for digital systems for matching unemployed and mentors.

A coherent patient experience at Rigshospitalet

A coherent patient experience at Rigshospitalet

MindLab helped the cardio-medical clinic at Rigshospitalet generate new ideas on how to optimise the experience of being a patient in the clinic.

Interdisciplinary high school subject strengthened with student involvement

Interdisciplinary high school subject strengthened with student involvement

The high school subject general study preparation which usually goes by the term AT has left both teachers and student with difficulties. MindLab helped Stenhus Gymnasium generate idea for strengthening the teachers’ collaboration around the subject and at the same time provide the students a more meaningful experience of the subject.

New industry code website reaps rewards for the authorities and businesses

New industry code website reaps rewards for the authorities and businesses

Despite being a small part of the company registration procedure, business industry codes are a frequent source of statistical errors, pressure on public sector telephone lines and erroneous company inspections. A new solution is set to streamline authorities' procedures and strengthen their service to companies.

Interministerial information service for new restaurants

Interministerial information service for new restaurants

New businesses would avoid many problems if, from the very beginning, they were aware of the laws and regulations they need to comply with. MindLab, the Danish Veterinary and Food Administration, the Danish Working Environment Authority and SKAT (the Danish Tax Authority) have therefore prepared a concept for expansion of inspections performed by the Danish Veterinary and Food Administration at new restaurants to include information on tax and working environment issues.

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