New businesses would avoid many problems if, from the very beginning, they were aware of the laws and regulations they need to comply with. MindLab, the Danish Veterinary and Food Administration, the Danish Working Environment Authority and SKAT (the Danish Tax Authority) have therefore prepared a concept for expansion of inspections performed by the Danish Veterinary and Food Administration at new restaurants to include information on tax and working environment issues.

It is not possible to implement a deep-rooted strategic change within an organisation by a single project, but rather via a range of activities. The National Board of Industrial Injuries (ASK) aims to see an increase in the number of people who remain in employment after having suffered an injury at work. This necessitates a change of attitude by a great number of stakeholders. MindLab and ASK have entered into a strategic partnership.

Despite being a small part of the company registration procedure, business industry codes are a frequent source of statistical errors, pressure on public sector telephone lines and erroneous company inspections. A new solution is set to streamline authorities' procedures and strengthen their service to companies.

MindLab helped the cardio-medical clinic at Rigshospitalet generate new ideas on how to optimise the experience of being a patient in the clinic.

The high school subject general study preparation which usually goes by the term AT has left both teachers and student with difficulties. MindLab helped Stenhus Gymnasium generate idea for strengthening the teachers’ collaboration around the subject and at the same time provide the students a more meaningful experience of the subject.

It is nice to have someone to help you after a long period of unemployment and no job in sight. In a pre-study, MindLab helped The National Labour Market Authority investigate explore the potentials of using the internet as a platform for digital systems for matching unemployed and mentors.

When the Danish Presidency of the Council of the European Union hosted an informal ministerial meeting the format was quite different from a traditional EU meeting. The Danish Ministry of Business and Growth has in collaboration with the internal innovation unit MindLab rethought the format. Design, user involvement and visualization of figures gave the abstract discussions on EU regulation a concrete character, visibility and presence.

Denmark has a stated goal of attracting more ships to the Danish International Ship Register (DIS). Therefore the Danish Maritime Authority (DMA) wanted to learn more about how a Swedish shipping company felt about the transfer of its ships from the Swedish register to the Danish

Many small and medium-size businesses do not comply with tax regulations, but the mistakes, it is often not because of ill will. MindLab and the Danish Tax Authority have collaborated with designstudents on the development of tools to foster dialogue between businesses and the tax authorities.

New procurement processes in municipalities and regions can provide better public service and at the same time aid smaller companies. MindLab helped the Danish Government initiative, the Business Innovation Fund, to understand the decision making processes of municipalities and regions in connection with purchasing.

The National Board of Industrial Injuries, Denmark, wants to learn where red tape inconveniences young people who have suffered industrial injuries and help initiatives that streamline individual cases. MindLab helped the National Board of Industrial Injuries to understand young people's case histories and to come up with new ideas in this area.

When Jeanett’s industrial injury first started, she spent a long time reading all the letters she received. To day she has eventually stopped reading the letters thoroughly. Out of the total of 25 letters that she received only four required an answer.

Over half of all Danish businesses do not employ any staff and the number of one-man businesses is growing. The Danish Commerce and Companies Agency (DCCA) in collaboration with the Danish Tax and Customs Administration (SKAT), wanted to find out how the public sector could best help this group of people.

William has never been particularly concerned about the need to have a business, but when he landed a contract worth of 25.000 Danish crowns, he decided it was time to start a business. However, this brought a new worry into his life.

When it comes to using computers and online services young taxpayers are born naturals. Even so, they spend very limited time using the Danish Tax and Customs Administration (SKAT) digital solutions. The Danish Tax and Customs Administration (SKAT) had an idea that they could make young taxpayers more self-reliant.

The Citizens Service Office lies a little way from Dennis’ apartment in Nykøbing Falster, but he still goes down there whenever he has any questions about his tax affairs. When he looks at the tax authorities’ website, he isn’t able to work out how to make his return online.

An increasing number of youths lack a basic understanding of economical concepts. MindLab drew a picture of the youths’ choices and provided ideas to strengthen youngsters’ knowledge of personal finances.

Interviews and observation at selected work places inspired the Working Environment Authority to develop new ideas for communication that can promote safe behaviour at work.

MindLab visited a range of Denmark’s best entre- preneurs to understand how government initiatives might be designed to help more growth entrepreneurs realise their businesses potential.

Design and art got officials cooperating on a new inter-ministerial business climate strategy.

MindLab has taken officials out hunting for the irritating burdens faced by Danish companies. Now the latter will have more energy left for running their businesses.

Why don’t Danes seek out the best deals even when they can save good hard cash? MindLab helped the Consumer Agency to understand the choices that consumers make.

If the authorities’ regulatory activities are to succeed, they need to work in harmony with the day-to-day operations of companies

A better understanding of the reality experienced by people injured at work generates efficiency dividends for the casework of the National Board of Industrial Injuries.

SKAT avoided having investing development time on a self-service solution that people were not ready for in practice.

MindLab developed new debate-stimulating resources when the Ministry of Employment wanted to bring the issue of gender equality in the Danish labour market into focus.

Small and large businesses got to tell about troubles and possibilities when recruiting international labour

MindLab used artworks to encourage people to put their experience of legal certainty into words. This provided SKAT with information that was new to it.

Improved service, increased productivity and growth were some of the outcomes that came out of MindLab’s cooperation with the Enterprise and Construction Authority on improving the services provided by the business incubator known as Væksthus Syddanmark.