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Powering European Public Sector Innovation

Powering European Public Sector Innovation

Public sector innovation is crucial at a time where the European economy is still fragile and public finances are under pressure. An expert group set up by the European Commission and chaired by MindLab's Christian Bason recommends massive investments to increase European innovation capacity. This should be done via comprehensive training of public managers, a new network for public problem solving and ambitious digital initiatives.

New Nordic School - change from the bottom up

New Nordic School - change from the bottom up

New Nordic school is challenging the standard assumption that change is primarily something that comes from the top. Proposed changes to the law and frameworks play an important role, but changes and improvements don't really begin until individual pedagogues, teachers or heads, together with the children and their parents make the changes real. But how can we create the best possible interaction between New Nordic School and the frameworks and development tracks laid out by individual municipalities?

Dialog promotes growth team's recommendations to the Government (foodstuffs)

Dialog promotes growth team's recommendations to the Government (foodstuffs)

The Government has pointed towards the food industry as a major contributor to Denmark's future growth. However, the food industry is highly regulated, which means that companies face a series of competitive challenges when it comes to creating that growth. The Danish government has therefore appointed a growth team, whose role it is to make recommendations about how to underpin growth for companies operating in the food industry. MindLab has contributed to concretising the growth team's dialogue.

Interministerial information service for new restaurants

Interministerial information service for new restaurants

New businesses would avoid many problems if, from the very beginning, they were aware of the laws and regulations they need to comply with. MindLab, the Danish Veterinary and Food Administration, the Danish Working Environment Authority and SKAT (the Danish Tax Authority) have therefore prepared a concept for expansion of inspections performed by the Danish Veterinary and Food Administration at new restaurants to include information on tax and working environment issues.

Long-term change via strategic partnership

Long-term change via strategic partnership

It is not possible to implement a deep-rooted strategic change within an organisation by a single project, but rather via a range of activities. The National Board of Industrial Injuries (ASK) aims to see an increase in the number of people who remain in employment after having suffered an injury at work. This necessitates a change of attitude by a great number of stakeholders. MindLab and ASK have entered into a strategic partnership.

New industry code website reaps rewards for the authorities and businesses

New industry code website reaps rewards for the authorities and businesses

Despite being a small part of the company registration procedure, business industry codes are a frequent source of statistical errors, pressure on public sector telephone lines and erroneous company inspections. A new solution is set to streamline authorities' procedures and strengthen their service to companies.

A coherent patient experience at Rigshospitalet

A coherent patient experience at Rigshospitalet

MindLab helped the cardio-medical clinic at Rigshospitalet generate new ideas on how to optimise the experience of being a patient in the clinic.

Interdisciplinary high school subject strengthened with student involvement

Interdisciplinary high school subject strengthened with student involvement

The high school subject general study preparation which usually goes by the term AT has left both teachers and student with difficulties. MindLab helped Stenhus Gymnasium generate idea for strengthening the teachers’ collaboration around the subject and at the same time provide the students a more meaningful experience of the subject.

Digital mentor systems help the unemployed closer to a job

Digital mentor systems help the unemployed closer to a job

It is nice to have someone to help you after a long period of unemployment and no job in sight. In a pre-study, MindLab helped The National Labour Market Authority investigate explore the potentials of using the internet as a platform for digital systems for matching unemployed and mentors.

Rethinking the format for EU Ministerial Council meeting

Rethinking the format for EU Ministerial Council meeting

When the Danish Presidency of the Council of the European Union hosted an informal ministerial meeting the format was quite different from a traditional EU meeting. The Danish Ministry of Business and Growth has in collaboration with the internal innovation unit MindLab rethought the format. Design, user involvement and visualization of figures gave the abstract discussions on EU regulation a concrete character, visibility and presence.

Flagging of Ships to Denmark

Flagging of Ships to Denmark

Denmark has a stated goal of attracting more ships to the Danish International Ship Register (DIS). Therefore the Danish Maritime Authority (DMA) wanted to learn more about how a Swedish shipping company felt about the transfer of its ships from the Swedish register to the Danish

Visual tools help dialogue

Visual tools help dialogue

Many small and medium-size businesses do not comply with tax regulations, but the mistakes, it is often not because of ill will. MindLab and the Danish Tax Authority have collaborated with designstudents on the development of tools to foster dialogue between businesses and the tax authorities.

Innovation on the shopping list

Innovation on the shopping list

New procurement processes in municipalities and regions can provide better public service and at the same time aid smaller companies. MindLab helped the Danish Government initiative, the Business Innovation Fund, to understand the decision making processes of municipalities and regions in connection with purchasing.

Away with the Red Tape. A Better Encounter with Government

Away with the Red Tape. A Better Encounter with Government

The Danish government’s “Away with the Red Tape” plan has put the citizen and deregulation at the top of the agenda. Three studies of young citizens present solutions that improve citizens’ overall experience of the public sector.

Away with the Red Tape for Young People who have Suffered Industrial Injuries

Away with the Red Tape for Young People who have Suffered Industrial Injuries

The National Board of Industrial Injuries, Denmark, wants to learn where red tape inconveniences young people who have suffered industrial injuries and help initiatives that streamline individual cases. MindLab helped the National Board of Industrial Injuries to understand young people's case histories and to come up with new ideas in this area.

Portrait of a citizen: Young Industrial Injury Victim

Portrait of a citizen: Young Industrial Injury Victim

When Jeanett’s industrial injury first started, she spent a long time reading all the letters she received. To day she has eventually stopped reading the letters thoroughly. Out of the total of 25 letters that she received only four required an answer.

Away with the Red Tape for Young Business Owners

Away with the Red Tape for Young Business Owners

Over half of all Danish businesses do not employ any staff and the number of one-man businesses is growing. The Danish Commerce and Companies Agency (DCCA) in collaboration with the Danish Tax and Customs Administration (SKAT), wanted to find out how the public sector could best help this group of people.

Portrait of a citizen: Young Business Owner

Portrait of a citizen: Young Business Owner

William has never been particularly concerned about the need to have a business, but when he landed a contract worth of 25.000 Danish crowns, he decided it was time to start a business. However, this brought a new worry into his life.

Away with the Red Tape for Young Taxpayers

Away with the Red Tape for Young Taxpayers

When it comes to using computers and online services young taxpayers are born naturals. Even so, they spend very limited time using the Danish Tax and Customs Administration (SKAT) digital solutions. The Danish Tax and Customs Administration (SKAT) had an idea that they could make young taxpayers more self-reliant.

Portrait of a citizen: Young Taxpayer

Portrait of a citizen: Young Taxpayer

The Citizens Service Office lies a little way from Dennis’ apartment in Nykøbing Falster, but he still goes down there whenever he has any questions about his tax affairs. When he looks at the tax authorities’ website, he isn’t able to work out how to make his return online.

Youths’ understanding of personal finances

Youths’ understanding of personal finances

An increasing number of youths lack a basic understanding of economical concepts. MindLab drew a picture of the youths’ choices and provided ideas to strengthen youngsters’ knowledge of personal finances.

Everyday work safety

Everyday work safety

Interviews and observation at selected work places inspired the Working Environment Authority to develop new ideas for communication that can promote safe behaviour at work.

Networking to kick-start growth entrepreneurs

Networking to kick-start growth entrepreneurs

MindLab visited a range of Denmark’s best entre- preneurs to understand how government initiatives might be designed to help more growth entrepreneurs realise their businesses potential.

Balloons send the business climate strategy soaring

Balloons send the business climate strategy soaring

Design and art got officials cooperating on a new inter-ministerial business climate strategy.

Officials on the hunt for burdens

Officials on the hunt for burdens

MindLab has taken officials out hunting for the irritating burdens faced by Danish companies. Now the latter will have more energy left for running their businesses.

Irrational consumers with good reasons

Irrational consumers with good reasons

Why don’t Danes seek out the best deals even when they can save good hard cash? MindLab helped the Consumer Agency to understand the choices that consumers make.

Meaningful monitoring and helpful guidance

Meaningful monitoring and helpful guidance

If the authorities’ regulatory activities are to succeed, they need to work in harmony with the day-to-day operations of companies

When little things make a big difference

When little things make a big difference

A better understanding of the reality experienced by people injured at work generates efficiency dividends for the casework of the National Board of Industrial Injuries.

When the Tax Authorities (SKAT) Deferred a Mobile E-service

When the Tax Authorities (SKAT) Deferred a Mobile E-service

SKAT avoided having investing development time on a self-service solution that people were not ready for in practice.

Thought-provoking new resources generate debate regarding gender equality

Thought-provoking new resources generate debate regarding gender equality

MindLab developed new debate-stimulating resources when the Ministry of Employment wanted to bring the issue of gender equality in the Danish labour market into focus.

Social networks promote retention of foreign workers

Social networks promote retention of foreign workers

Small and large businesses got to tell about troubles and possibilities when recruiting international labour

The experience of legal certainty in encounters with SKAT

The experience of legal certainty in encounters with SKAT

MindLab used artworks to encourage people to put their experience of legal certainty into words. This provided SKAT with information that was new to it.

Improved service produces growth in southern Denmark

Improved service produces growth in southern Denmark

Improved service, increased productivity and growth were some of the outcomes that came out of MindLab’s cooperation with the Enterprise and Construction Authority on improving the services provided by the business incubator known as Væksthus Syddanmark.

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