New procurement processes in municipalities and regions can provide better public service and at the same time aid smaller companies. MindLab helped the Danish Government initiative, the Business Innovation Fund, to understand the decision making processes of municipalities and regions in connection with purchasing.
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The Danish government’s “Away with the Red Tape” plan has put the citizen and deregulation at the top of the agenda. Three studies of young citizens present solutions that improve citizens’ overall experience of the public sector.
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The National Board of Industrial Injuries, Denmark, wants to learn where red tape inconveniences young people who have suffered industrial injuries and help initiatives that streamline individual cases. MindLab helped the National Board of Industrial Injuries to understand young people's case histories and to come up with new ideas in this area.
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When Jeanett’s industrial injury first started, she spent a long time reading all the letters she received. To day she has eventually stopped reading the letters thoroughly. Out of the total of 25 letters that she received only four required an answer.
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Over half of all Danish businesses do not employ any staff and the number of one-man businesses is growing. The Danish Commerce and Companies Agency (DCCA) in collaboration with the Danish Tax and Customs Administration (SKAT), wanted to find out how the public sector could best help this group of people.
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William has never been particularly concerned about the need to have a business, but when he landed a contract worth of 25.000 Danish crowns, he decided it was time to start a business. However, this brought a new worry into his life.
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When it comes to using computers and online services young taxpayers are born naturals. Even so, they spend very limited time using the Danish Tax and Customs Administration (SKAT) digital solutions. The Danish Tax and Customs Administration (SKAT) had an idea that they could make young taxpayers more self-reliant.
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The Citizens Service Office lies a little way from Dennis’ apartment in Nykøbing Falster, but he still goes down there whenever he has any questions about his tax affairs. When he looks at the tax authorities’ website, he isn’t able to work out how to make his return online.
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An increasing number of youths lack a basic understanding of economical concepts. MindLab drew a picture of the youths’ choices and provided ideas to strengthen youngsters’ knowledge of personal finances.
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Interviews and observation at selected work places inspired the Working Environment Authority to develop new ideas for communication that can promote safe behaviour at work.
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MindLab visited a range of Denmark’s best entre- preneurs to understand how government initiatives might be designed to help more growth entrepreneurs realise their businesses potential.
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Design and art got officials cooperating on a new inter-ministerial business climate strategy.
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MindLab has taken officials out hunting for the irritating burdens faced by Danish companies. Now the latter will have more energy left for running their businesses.
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Why don’t Danes seek out the best deals even when they can save good hard cash? MindLab helped the Consumer Agency to understand the choices that consumers make.
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If the authorities’ regulatory activities are to succeed, they need to work in harmony with the day-to-day operations of companies
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A better understanding of the reality experienced by people injured at work generates efficiency dividends for the casework of the National Board of Industrial Injuries.
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SKAT avoided having investing development time on a self-service solution that people were not ready for in practice.
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MindLab developed new debate-stimulating resources when the Ministry of Employment wanted to bring the issue of gender equality in the Danish labour market into focus.
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Small and large businesses got to tell about troubles and possibilities when recruiting international labour
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MindLab used artworks to encourage people to put their experience of legal certainty into words. This provided SKAT with information that was new to it.
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Improved service, increased productivity and growth were some of the outcomes that came out of MindLab’s cooperation with the Enterprise and Construction Authority on improving the services provided by the business incubator known as Væksthus Syddanmark.
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